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Terms of Service

Important details about pool service schedules, billing, access, weather, equipment, repairs, and leak detection.

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Service policies and responsibilities

What These Terms Cover

These terms cover Blue Science Full and Partial Pool Service Plans, repairs, leak detection, and leak repair. Please review them so you know what to expect before and during service.

  1. Holiday Schedule

    We take off Thanksgiving, Christmas Eve, and Christmas Day each year. If your pool cleaning falls on one of these holidays, your pool will be cleaned on another day that same week. If you have any special cleaning requests near a holiday, please call us a week in advance to help ensure we can accommodate your request.

  2. Billing Schedule

    We bill by the week, and monthly bills are based on a flat rate of four weeks of service per month. Each quarter has a month with a fifth week of service to be provided and billed for, totaling 13 weeks per quarter. Blue Science will charge for this additional week of service on the 15th of the first month of each quarterly period: January, April, July, and October.

    If maintenance services are suspended, any unfulfilled service visits are refunded.

    Payments for one-time cleaning, chemical treatments, and repair work are collected on the day the work begins. Some work will take more than one business day to complete. The credit or debit card you have on file with us will be charged for these items. You may add an additional credit or debit card for periodic or one-time charges if preferred.

  3. Safety

    Safety is of utmost importance to us at Blue Science. Pools and spas are appealing to children and are life-threatening to those who cannot swim. Please remember that doggie doors, latches, and automatic gates can malfunction. We greatly appreciate your assistance in doing everything possible to create and maintain a safe swim culture.

  4. Pool Covers

    If you leave a safety cover on your pool, we will not take it off to clean the pool. We will still be able to balance the chemicals and perform the basic parts of our service, but we will not be able to brush, vacuum, or net while the safety cover is on the pool. All other accessible aspects of the service will still be performed.

    Please do not allow a safety cover to cause you to let your guard down regarding the dangers pools present to young children.

  5. Full and Partial Pool Cleaning Time Included

    The time allotted for Full Service pool cleaning is 30 to 60 minutes on site each week with all standard Full Service weekly pool service quotes. If a pool on Full Service requires more cleaning time, Blue Science can often offer an additional pool cleaning of up to 60 minutes on site every week—four or five additional hours of cleaning per month—for an additional $95 per month.

    Weekly Partial Service pool cleanings do not have a minimum time amount. Partial Pool Service visits usually take between 5 and 15 minutes on site.

  6. Pool Access on Service Day

    It is important that we have unhindered access to your swimming pool on all scheduled service days. We strongly prefer combination locks and are happy to provide one if you would like. If you use a keyed lock, please be sure it is unlocked on the day of service. We ask that our service technicians not keep customer keys with them. If a key is the only way to access your pool, we recommend keeping an available key on your property in a secure key box.

    If you do not provide the combination for your gate lock and our technician arrives on the scheduled service day to find the pool gate locked, Blue Science will still bill for the scheduled cleaning. Our technician will spend up to one hour on site the following week to catch up on cleaning and chemicals without an additional charge. If you request more than the allotted hour included with your service, additional charges will apply.

  7. Freezing Weather

    If we arrive and the temperature is below freezing, we will not vacuum or turn off the pump because the motor capacitor may not be able to restart in cold weather.

    Freezing weather can also cause ice to form on the lid seal for pool pumps. If we believe ice is forming, we may choose not to open the pump lid.

    Our priority during freezing weather is to keep your equipment functioning as much as possible. We always recommend addressing equipment concerns before cold weather. Motors and seals fail much more frequently when the weather changes suddenly.

  8. Lightning and Rain

    If we arrive to clean your swimming pool during rain, we will still perform all possible service items. Technicians will vacuum the floor as effectively as conditions allow, even when visibility is reduced.

    If lightning is nearby when we arrive, we will perform all possible service items without using the aluminum pole because of the safety risk. These visits will count as the pool cleaning visit for the week.

  9. Pets on the Property

    For the safety of your pets and our technicians, please arrange for dogs and other animals to remain inside or in a separate area away from the pool on service day. We cannot take responsibility for animals that get loose or are injured while we are at your property.

    If your pet does not prevent a pool cleaning technician from performing their duties, we may still service your pool at our discretion. Our technicians and other employees cannot touch, handle, move, or assume responsibility for pets as part of the service. We will take responsibility for the pool service and for securing the backyard when our work is complete.

    Pet swimming note: We do not recommend that pets swim in the pool because of potential pool-surface stains, depletion of disinfectants, unpredictable chemical demand, added stress on filters, irritation to the pet's skin, and ingestible biohazards such as cryptosporidium.

  10. Heaters

    Pool heaters have inherent risks, including fire, electrical shock, pressurized boiling water, and carbon monoxide poisoning. Pool cleaning technicians are not permitted to make heater adjustments.

    If you have technical questions, please call the office for advice and basic troubleshooting. We have repair technicians in many cities who are specifically trained to work on heaters and can provide further on-site support when requested and available.

  11. Pool Water Circulation and Filtration

    Your swimming pool must have proper circulation and filtration throughout the year to remain serviceable. Without circulation and filtration, the pool becomes a stagnant body of water that we will not be able to maintain.

    We require Full and Partial Pool Service customers to run their equipment at least 4 to 6 hours per day during winter and at least 12 hours per day during the warmest part of the day from March through October. Circulation helps algae-suppression and water-balancing chemicals prevent algae and maintain the pool water.

    These daily circulation and filtration times are an important requirement for our No Algae Guarantee, under which we treat covered algae at no additional charge while you are on an ongoing pool cleaning plan.

    Please note: Special circumstances may require your pool to run for additional circulation time.

  12. Filter Cleaning Schedule

    Filter cleanings are necessary for nearly all residential swimming pools. Approximately 98% of residential pools in the areas we service use a DE (diatomaceous earth), cartridge, or hybrid filter.

    Filter manufacturers, pool builders, and home warranty providers require regular filter cleaning to keep applicable warranties in effect. A typical recommended filter cleaning schedule is every 3 to 6 months, depending on the filter's make, model, and size in relation to the amount of water it filters.

    Regular filter cleaning can reduce electrical demand, extend the life of pumps, pump motors, and filters, and support healthier pool water and our Algae Free Guarantee.

    Separate service charge: Customers on a Full or Partial Pool Service plan must have their pool filter cleaned by Blue Science at a regularly scheduled interval. Filter cleaning is billed separately from the monthly pool service bill, which includes pool cleaning labor and maintenance chemicals.

  13. Water Level Maintenance

    Maintaining the pool's water level is the customer's responsibility. Swimming pools commonly lose 2 to 4 inches of water per week through summer evaporation. Low water can cause pump damage if equipment runs dry, so the water must always be kept at the proper level.

    Many newer pools include an automatic water-leveling or fill device. If your pool does not have one, automatic pool water levelers are available from pool suppliers and online retailers.

  14. Quote Amounts and Service Rate Changes

    Blue Science reserves the right to refuse service or change a quote for service or repairs. If a quoted amount must change, Blue Science will notify you in advance. If an ongoing pool service rate must change after service begins, Blue Science will typically provide 30 days' advance notice.

  15. Repair Service Calls for Equipment Diagnosis

    If we find that your pool equipment is not working properly, we will contact you, explain the situation, and request permission to schedule a diagnostic service call with one of our repair technicians.

    Technician scope: Your pool cleaning technician is trained to operate the equipment and can often identify when something is not working properly. Pool cleaning technicians are not trained or licensed to break wiring or disassemble equipment for diagnosis.

  16. Leak Detection and Repair

    We recommend checking for water loss before purchasing professional pool leak detection.

    How do I know if my pool is leaking?

    Bucket test: Place a bucket on the top step of the pool and fill it to within one inch of the top so it does not float away. Mark the water level inside the bucket, then mark the pool's water level on the outside of the bucket. Run the pool equipment for 24 hours and compare the change in the pool with the change inside the bucket. You may also repeat the test with the equipment off for 24 hours. If the pool loses more water than the bucket, the pool is losing more water than evaporation alone would explain.

    How do I fix a leaking swimming pool?

    1. Leak detection: We perform pool leak detection for a flat rate. That rate covers leak detection only; repairs are quoted separately. We will determine where the pool is leaking and provide a quote to repair the leaks we find.

    2. Leak repair: After you approve the quoted repair cost, we will typically perform the pool leak repair within a few business days.

    What if I have more than one plumbing leak?

    Usually, we can find and fix a leaking pool with one leak detection. In some cases, a pool has more than one underground plumbing leak. A smaller secondary leak may not become detectable until the primary leak has been repaired and the plumbing lines are pressurized again.

    Retesting: Whenever we perform an underground plumbing repair, we retest that line after the repair to verify whether it holds pressure and whether an additional leak is present on that line.

    What is our leak detection warranty?

    We warrant our leak detections for 30 days in Texas and 60 days in Florida from the date the leak detection is performed, provided that the customer approves the necessary repairs for Blue Science to perform. If another company is hired to perform the repairs, we cannot provide a warranty on the leak detection. The customer is responsible for notifying us if the pool continues to leak after the recommended repairs are completed.

    Underground repairs: When repairing underground pipe, the full extent of the work cannot be known until the leaking pipe is exposed. Additional PVC pipe, tree roots, electrical lines, or other obstructions may require additional labor and parts. We will request your approval before proceeding with additional work.

    Multiple leaks on one line: More than one leak can be present on a single plumbing line, but in most cases only one leak can be detected at a time. If a secondary leak is present after the primary leak is repaired, we will notify you and provide a quote for the additional repair.

Our top priority is keeping your pool healthy and algae free.

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